01
What responsibility is included?
State hosting, monitoring, backups, security updates, defect resolution, provider administration, support channels, response targets, and excluded work.
Managed operationWhat We Do / All situations
Keep the system running without creating an internal product team.
A working product still needs somebody accountable for hosting, providers, access, incidents, defect resolution, data obligations, and the decisions that keep it dependable.
Start a conversationTHIS MAY BE YOU IF
Recognise the situation.
- 01
The system is important enough that 'call the developer if something happens' is not an operating model.
- 02
The business prefers one accountable operator across hosting, deployments, providers, credentials, monitoring, and defects.
- 03
The core flows are stable and may be structurally low-touch, but the boundary and rare-event responsibility still need to be priced.
- 04
The product needs continuing leadership and expansion substantial enough to justify a Product Partnership rather than basic operation.
THE DECISIONS THAT MATTER
Solve the commercial problem, not just the software task.
02
What is measured?
Track direct cost, usage, incidents, attention, client dependencies, expansion, and recurring gross profit without treating silence as proof that an account is structurally quiet.
03
What triggers repricing?
Define usage allowances, provider-cost changes, support demand, new risk, expanding scope, reserved capacity, and other conditions that alter the economics.
04
How can the relationship end?
Document data export, account transfer, repository and credential access, transition support, notice, termination consequences, and any licence limits.
Related capabilities
POSSIBLE OUTPUTS, NOT A FIXED PACKAGEWebsites
Managed hosting and defined technical responsibility after launch.
Ecommerce
Storefront, checkout, provider, and operational dependencies.
Web applications
Production systems with users, data, and continuing operating needs.
Integrations
Connections that require monitoring, failure recovery, and provider stewardship.
Automation
Recurring access and operation for workflows that continue to create value.
Commercial shape
A managed fee pays for continuing access, operation, support, provider administration, reserved responsibility, or another explicit ongoing obligation. It is not a disguised payment for the original build and does not include unlimited feature development. Higher-touch ongoing product work belongs in a separately priced Product Partnership.